Status: January 2026
feibra GmbH, advertising material distribution in Austria, 0800 / 700 280, Get in touch!
feibra GmbH, advertising material distribution in Austria, 0800 / 700 280, Get in touch!
Status: January 2026
1.1 feibra GmbH, Brunner Straße 65, 1230 Vienna (“feibra”, “we”, “us”) is responsible for adequately protecting your personal data. feibra therefore complies with all legal provisions for the protection, lawful handling and confidentiality of personal data, as well as data security.
1.2 We process your personal data in accordance with the provisions of data protection law, in particular the General Data Protection Regulation (GDPR), the Data Protection Act (DSG), the special provisions of the Postal Market Act and all other relevant laws.
1.3 In this data protection notice, we inform you why and in what form we process your data when you visit our website, subscribe to our newsletter or are an interested party, customer, supplier or business partner of feibra.
2.1 Contract fulfillment and implementation of pre-contractual measures: We use your personal data in accordance with Article 6(1)(b) GDPR
– for the provision of postal services (letter and mail dispatch and delivery)
– for logistics services, e.g. transportation of goods
– for ongoing customer support and processing your inquiries, e.g. if you contact us with a question
– for communication and information technology services in automatic data processing and information technology, e.g. when using our homepage or data processing in our branches and distribution centers for letter and parcel delivery
– to manage master data and contract data, e.g. if you have a user account or web share access
– for contract processing and order processing
– for checking and managing external service providers (including delivery partners)
Within the scope of the aforementioned purposes, we process your personal master data, address data (e.g. for the provision of postal services), contact data (e.g. e-mail address, telephone number), payment data, shipment data, usage data, document content data, identification data (e.g. ID data, company register number, KSV number, UID number)
The conclusion and fulfillment of the respective contract are only possible if we can process your personal data. If you do not provide us with the necessary data, no contract can be concluded.
2.2 Your data may also be processed in the interests of feibra or third parties. This data processing is carried out in accordance with Article 6(1)(f) GDPR
– for the provision of postal services, including investigation and processing of damage claims and checking deliverability (letter and postal dispatch and delivery). For this purpose, we process the personal data that we receive from the sender.
– to compile statistics for the development of new tariffs, offer and application processing, contract management and service provision, event management
– for customer care incl. enquiry/complaint management
– for supplier management
– for invoicing and accounting purposes
– to ensure the protection of property and responsibility through video surveillance
– for campaign and event management
– for marketing purposes: The use of your data for marketing purposes may also constitute a legitimate interest. Such use of your data by feibra may occur if you have a customer relationship with us. In this case, it is possible that we may use your data for market research such as satisfaction surveys and studies on services provided and for advice, as well as for direct marketing, provided that, as a result of a balancing of interests, the respective use of data can be regarded as processing serving a legitimate interest. Otherwise, we will only use your data for these purposes with your separate consent, which can be revoked at any time.
– for the purpose of “compliance”. This includes compliance with legal and other requirements, such as income tax and social security deductions, record-keeping/reporting obligations, audits, compliance with government/agency reviews, response to legal processes, pursuit of legal rights/remedies, defense in litigation, management of internal complaints/claims, investigations and compliant behavior with policies/procedures.
– to plan, implement and document internal auditing measures and forensic analyses to ensure continuous improvement of our business processes and fulfillment of regulatory obligations
– for the settlement of claims and insurance cases
– for ensuring IT security and IT operations, carrying out load tests, developing new and adapting existing products and systems, migrating data to ensure the viability and integrity of the systems and thus, by extension, the processed data. Personal data is primarily used for tests if this cannot be done with reasonable economic effort on the basis of anonymous data. Data security in accordance with Art. 32 GDPR is of course guaranteed at all times.
In addition to the aforementioned personal data, we process your personal master data, address data (e.g. for the provision of postal services), contact data (e.g. e-mail address, telephone number), payment data, shipment data, document content data, identification data, complaint content / inquiries in the context of an enquiry/complaint, image and sound data (e.g. video, image or telephone recordings).
In order to optimize the distribution of advertising media, anonymous data can be evaluated using marketing analysis methods and merged with other anonymous data. The characteristics used for this are determined with the help of publicly accessible information, such as the regional statistical grids of Statistics Austria (not personal). The legality of the processing of this data is constantly checked and ensured in accordance with the high legal standards.
2.3 Compliance with legal obligations: feibra also has legal obligations, e.g. regulatory requirements, documentation obligations and tax or corporate law requirements. So that we can fulfill these, we process your personal data in accordance with Art. 6 para. 1 lit c GDPR exclusively to the extent required by the respective law.
2.4 Consent: We will obtain your consent in accordance with Art. 6 (1) (a) GDPR, provided that none of the justification grounds set out in points 2.1 to 2.3 above apply. In doing so, we will of course fully comply with any additional regulations (including the Telecommunications Act). Your voluntary consent, which can be revoked at any time with effect for the future, is required by feibra primarily for tracking user behavior on feibra’s websites and apps if you use them. Further information on cookies can be found below under point 9 (Legal information and cookie information for websites).
2.5 Before feibra processes your data for purposes other than those described in this document, we will inform you separately in addition.
3.1 Data transfer within the group of companies: We may pass on individual data processing operations to specialized divisions or companies within our group of companies. This is done so that feibra can better process your customer data, e.g. for internal administrative purposes.
3.2 External service providers: We comply with legal and contractual obligations. In our society based on the division of labour, the necessary data processing is often carried out by specialized companies, so-called service providers (processors). These companies can provide such services in a cost-effective and high-quality manner. We therefore transfer personal data to these companies to the extent necessary for the respective service provision. Such services include, for example, the provision of postal services, data storage in secure data centers, the printing of invoices and advertising letters and the digitization of contracts or invoices (creation of a digital, unalterable image). Our processors include postal service providers, IT service providers, printing service providers, service providers in the context of customer support, contract management, market research institutes, marketing companies and advertising agencies.
3.3 Courts and authorities: There are also legal obligations that feibra can only fulfill if it transmits your personal data to authorities (such as social security institutions, tax authorities or law enforcement authorities, supervisory authorities, customs authorities, health authorities) or courts to the extent necessary.
3.4 Other recipients: As part of the contractual relationship and in particular in connection with our performance obligation, your personal data may – depending on the individual case – be transferred to other recipients (such as other postal service providers, freight forwarders, doctors, hospitals, experts, appraisers, lawyers, interest groups, banks and investment companies, insurance companies, auditors).
4.1 Yes, if this third country has been confirmed by the European Commission as having an adequate level of data protection or other suitable data protection guarantees are in place (e.g. binding internal company data protection regulations or EU standard data protection clauses, including a documented case-by-case assessment of the adequacy of the level of protection). No data is transferred to third countries as part of our delivery service.
4.2 In special cases, the transfer to a third country may also take place with your express consent, provided that we have informed you of the possible risks of the intended transfer and the lack of suitable data protection guarantees (point 4.1).
4.3. The use of website tools and social media channels results in the transfer of data to non-EU countries. Further information can be found in our Cookie Consent Management Tool. (see 9.3.)
5.1 As soon as feibra no longer needs personal data for the purposes described above, it deletes them, provided that no further statutory retention periods apply.
5.2 The statutory limitation period according to the German Civil Code is between three and thirty years. During this period, claims can be asserted against feibra. We may retain your personal data required for this purpose for as long as necessary, depending on the possible claim.
5.3 Due to company law requirements (e.g. Federal Fiscal Code, Austrian Commercial Code), your contract data must be stored for at least seven years after the end of the contract.
6.1 If you wish, we will provide you with information about all your personal data that we process at any time. In some cases, you also have the right to data portability, i.e. to receive the personal data you have provided to us in a structured, commonly used and machine-readable format.
6.2 Under certain conditions, you can request the restriction of processing, rectification and erasure of your personal data or object to processing.
6.3 In some of the cases mentioned above, feibra is entitled to process your personal data on the basis of your consent. You can revoke your consent at any time without giving reasons with effect for the future, until then we will process it lawfully.
6.4 Do you have further questions, suggestions or criticism? In this case, you can contact the data protection officer named under point 8. You also have the option of lodging a complaint with the Austrian Data Protection Authority: Österreichische Datenschutzbehörde, Barichgasse 40-42, 1030 Vienna.
As the data subject, you can object to the use of your data at any timeif the processing serves direct marketing purposes.
You also have the right to object at any time if there are reasons arising from your particular situation.
If you wish to lodge an objection, you can do so informally by sending an email to datenschutz@feibra.at or by writing to feibra Datenschutzservice, Brunner Straße 65, 1230 Vienna.
If you have any questions or suggestions regarding data protection, you can contact our data protection officer at the e-mail address datenschutz@feibra.at or by post to feibra GmbH, Data Protection Officer, Brunner Straße 65, 1230 Vienna.
9.1. General information
The information and notices provided on the feibra website are for information purposes only. We make every effort to ensure the accuracy and completeness of the information. However, it cannot be ruled out that unintentional errors may have occurred.
feibra assumes no warranties or guarantees for the information provided on its websites. In particular, feibra does not guarantee that information can be executed under any software or hardware configuration, that it is up-to-date, secure or error-free, that it meets its requirements and/or that it is permanently available. Nor does feibra guarantee that the feibra websites or resources (e.g. servers) are free from viruses. feibra also reserves the right to make additions or changes to the information provided on the websites without prior notice.
feibra is not liable for incorrect or missing information on its websites. In particular, it is not liable for (hyper)links or other content that is either directly or indirectly used on the websites or can be accessed from them. All decisions based on information provided on the feibra websites are the sole responsibility of the user.
feibra also assumes no liability for direct/concrete damage or consequential damage or other damage of any kind that may arise for any reason whatsoever in connection with the direct or indirect use of the information provided on these websites (including hyperlinks).
All of the above provisions also apply to software that can be accessed or used directly or indirectly from the feibra websites. Insofar as third-party software is accessed via (hyper)links, the regulations of the respective provider apply.
9.2. Copyright
The structure and content of this website are protected by copyright. Any use or reproduction of images or texts on this website requires the prior written consent of feibra. The use of trademarks (e.g. brands, logos) is expressly prohibited. The software that you can download from this website is subject to the copyright of feibra and/or its suppliers.
9.3. Use of cookies
Cookies and similar technologies (hereinafter referred to as “cookies”) are used on our websites. They serve to make our offer more user-friendly and effective.
Cookies are small text files that are stored on your computer or smartphone and saved by your browser. They usually contain information about which web pages/passages on a website a user has visited and enable, for example, the storage of user settings so that a user is recognized and does not have to log in again or the targeted display of information to the user and the analysis of access to our websites.
Partners, so-called cookie providers, can also place cookies on our websites; this serves either to improve our own products and services, as if we had placed the cookies ourselves. For example, to understand how our websites are used, we work with analytics partners, including Google and Facebook (see the more detailed information in section 9.3.2.). However, cookie providers and advertising partners can also use the cookies used for their own purposes, for example to display (their own or third-party) advertising on our websites and measure its effectiveness; in this case, feibra cannot influence the purpose and means of the data processing carried out via the cookies, but conversely does not benefit from the data processing itself. Cookies from these third-party providers may fall into any of the cookie categories mentioned in section 9.3.1.
We inform you about the use, scope and type of cookies using the cookie banner under Edit cookie settings.
9.3.1 Setting and managing cookies, legal basis
Apart from technically necessary cookies (strictly necessary cookies), which may be set on our websites without your consent, in particular in accordance with § 96 TKG and due to our legitimate interest (provision of a functioning online service offer) in accordance with Art 6 Para. 1 f GDPR, you can actively consent to or reject the use of performance cookies and cookies for marketing purposes before they are set.
We have set up a cookie consent management tool for this purpose, which explains the cookies we use in more detail (in particular name, purpose, lifespan, provider) when you access the respective website for the first time via a cookie banner. You can generally agree to the use of cookies before they are set or make your choice in more detail, depending on the cookie category or even within this cookie category again per cookie/the respective cookie provider. Once you have given your consent and selection, you can revoke or change it at any time via the “Edit cookie settings” directly in the cookie consent management tool. If additional cookies or cookie providers are added after you have given your consent, a cookie banner will be displayed again and you can also make your active selection. In the Cookie Consent Management Tool, each cookie provider is named individually, from which you can obtain further information, in particular how their cookies can also be deactivated if necessary.
In addition, you can also specify in your browser settings whether cookies may be set or not. Furthermore, your end device may allow you to control cookies via its settings; please refer to the instructions of your device manufacturer to find out how this works in detail.
If the storage of any cookies requiring consent is rejected, this may lead to functional restrictions on the website(s) (see the respective purposes of our cookies in our cookie consent management tool via “Edit cookie settings“).
Further information on the advertising functions of Google Inc.
Once we have understood what moves you and what you are interested in, we can show you relevant and helpful information. Google Display & Video and Google Adwords (Google Ads), which are also displayed on YouTube, for example, are used to place and manage various advertisements.
We use Google Ads to draw attention to our attractive offers on external websites with the help of advertising material (so-called Google Ads). We can determine how successful the individual advertising measures are in relation to the advertising campaign data. We are interested in showing you advertisements that are of interest to you, making our website more interesting for you and achieving a fair calculation of advertising costs.
These advertisements are delivered by Google via so-called “ad servers”. For this purpose, we use ad server cookies, through which certain parameters for measuring success, such as the display of ads or clicks by the user, can be measured. If you access our website via a Google ad, Google Ads will store a cookie on your device. These cookies generally lose their validity after 30 days and are not intended to identify you personally, although it is possible to identify individual users by recognizing the browser.
If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered or are not logged in, it is possible that the provider will find out your IP address and store it.
Once you have given your consent and selection, you can revoke or change it at any time here “Cookie settings” directly in the cookie management platform.
In addition to the standard functions of Google Analytics, we also use Google Analytics advertising functions on this website, namely the remarketing function (interest-based advertising) and Google Analytics reports on performance according to demographic characteristics and interests. The latter enables us to carry out statistical evaluations of users’ demographic data and areas of interest. The remarketing function is used to target users of our websites on other websites and to win them back as potential customers.
You can also prevent Google from collecting the data generated by cookies and relating to your use of the websites (including IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link(https://tools.google.com/dlpage/gaoptout?hl=de).
Further information on Google Remarketing
In addition to Google Adwords, we use the Google Remarketing application. This is a procedure with which we would like to address you again. This application enables our advertisements to be displayed to you when you continue to use the Internet after visiting our website. This is done by means of cookies stored in your browser, which are used by Google to record and evaluate your usage behavior when you visit various websites. This enables Google to determine your previous visit to our website. According to its own statements, Google does not merge the data collected in the context of remarketing with your personal data, which may be stored by Google. In particular, according to Google, pseudonymization is used in marketing. Further information on data protection at Google can be found at: https://www.google.com/intl/de/policies/privacy.
Once you have given your consent and selection, you can revoke or change it at any time here “Cookie settings” directly in the cookie management platform.
Further information on SalesViewer®
This website uses SalesViewer® technology from SalesViewer® GmbH to collect and store data for marketing, market research and optimization purposes. This data can be used to create user profiles under a pseudonym. For this purpose, so-called tracking pixels are used to collect company-related data. The data collected with these technologies will not be used to personally identify the visitor to this website without the separately granted consent of the person concerned and will not be merged with personal data about the bearer of the pseudonym. The collection and storage of data can be revoked at any time with effect for the future.
Further information on Facebook
For the same purpose, namely the display of customized advertising information, Facebook Ads can also be activated with your consent. The information is not personal. The user-related information is stored both on servers in the European Union (Ireland) and in non-EU countries. This information is stored for 90 days.
Facebook pixels make it possible to check whether a user has been redirected to our website after clicking on our Facebook ads. Among other things, Facebook pixels use cookies, i.e. small text files that are stored locally in the cache of your web browser on your end device. If you are logged in to Facebook with your user account, your visit to our website will be noted in your user account. The data collected about you is anonymous to us, so it does not allow us to draw any conclusions about the identity of the user. However, this data can be linked by Facebook to your user account there.
The user-related information is stored both on servers in the European Union (Ireland) and in non-EU countries. The cookies set have a theoretical lifespan of up to 2 years. Further information on data protection at Facebook can be found here: https://www.facebook.com/privacy/explanation.
Once you have given your consent and selection, you can revoke or change it at any time under “Cookie settings” directly in the cookie management platform.
If you have any questions or suggestions regarding data protection, please send an e-mail to: datenschutz@feibra.at.
We only send newsletters, emails and other electronic notifications containing advertising information (hereinafter “newsletters”) with the consent of the recipient or with legal permission. Our newsletters contain information about our activities as a deliverer of addressed and unaddressed mailings and about direct and dialog marketing topics in general.
Registration for our newsletter takes place in a so-called double opt-in procedure. This means that after registering, you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that no-one can register with other people’s e-mail addresses.
Subscriptions to the newsletter are logged in order to be able to prove the registration process in accordance with legal requirements. This includes storing the time of registration and confirmation as well as the IP address. Changes to your data stored in the newsletter system are also logged.
The newsletter is sent via the newsletter system mission dialog of mission one GmbH (Messerschmittstraße 7, 89231 Neu-Ulm, Germany, www.mission-one.de), which is provided by dialog one GmbH (Donaustrasse 4, 2000 Stockerau, www.dialog-one.at) and managed on our behalf. The email addresses of our newsletter recipients, as well as their other data described in this notice, are stored on the servers of mission one GmbH in Germany.
We trust in the reliability and IT and data security of mission dialog. Furthermore, we have concluded a data protection agreement with dialog one GmbH (order processing). This is a contract in which dialog one GmbH undertakes to protect the data of our users and to process it exclusively on our behalf and, in particular, not to pass it on to third parties.
The newsletters contain a so-called “web-beacon”, i.e. a pixel-sized file that is retrieved from the mission dialog server when the newsletter is opened. As part of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and time of retrieval, is initially collected. This information is used for the technical improvement of the services based on the technical data or the target groups and their reading behavior based on their retrieval locations (which can be determined with the help of the IP address) or the access times.
The statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to individual newsletter recipients. However, it is neither our intention nor that of mission dialog to monitor individual users. The evaluations serve us much more to recognize the general reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.
You can unsubscribe from our newsletter at any time, i.e. revoke your consent. Your consent to receive the newsletter via mission dialog and the statistical analyses will expire at the same time. You will find a link to unsubscribe from the newsletter at the end of each newsletter. This does not affect the legality of the processing up to the point of withdrawal.
We reserve the right to make changes or additions to the data protection information at any time and without prior notice. The current version can be found on our website. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.